Guest Services Agent

Location: Winter Park, CO
Date Posted: 10-13-2017
IntelliSource is hiring Guest Services Agent for Year Round (NOT seasonal)  in a Mountain Resort near Winter Park.  Are you tired of working in a standard hotel?  Do you want to start your career in a high end resort and spa restaurant? This is a great opportunity for personal growth and career development. 

Principal Purpose of Job:
  • Support and assist Guest Services Manager and Director of Lodging in promoting client service standards, serving as a role model for all Guest Services staff as well as maintaining the integrity of the client and Front Office/Guest Services operations, policies and standards across all properties.
 
Essential Duties and Responsibilities:
  • Ability to be fully functional in the operations of all properties Front Desks
  • Ability to be fully functional in the recommendation and bookings of all outlet activities
  • Ability to be fully knowledgeable about all area activities to provide recommendations.
  • Oversee the daily operations in Lodging with regards to Guest Services and Concierge offerings to both lodging and day guests.
  • Assist with training for new and current staff members.
  • Oversee the proper execution of Front Office duties according to client service standards and perform same duties when needed including, but not limited to:
    • Making guests feel welcome and “at home”
    • Making reservations and checking guests in and out
    • Answering guest calls and questions and providing guest information
    • Delivering luggage to guest rooms
    • Being knowledgeable about other departments and key contacts for each
    • Being aware of guest and ranch issues
    • Being knowledgeable and able to answer questions about accounting and billing
    • Monitoring inventory to maximize bookings
    • Inspecting rooms prior to arrival and informing Housekeeping/Maintenance of any issues or handling directly
    • Monitoring reservations for activities and proactively contacting guests prior to arrival to set a positive and welcoming first impression and share all that the resort has to offer
  • Overseeing the Concierge duties consisting of, but not limited to :
    • Answering all calls and emails regarding guest activities and dining reservations 
    • Working with departments to arrange for reservations and special requests
    • Working with activities and events to book guest reservations and special requests
  • Cross-promote various outlets of the resort and Winter Park properties.
  • Cross-train with Night Audit and Wranglers in order to be able to assist whenever necessary.
  • Cross-train with Reservations and Housekeeping in order to be able to assist whenever necessary.
  • Uphold standards to meet/exceed guest expectations and make recommendations to Management if they are not. 
  • Uphold and adhere to client Service Standards at all times, while ensuring that the rest of the department does so.
  • Assist the Guest Services Manager with payroll and any other assigned administrative tasks like completing PANs etc  
 
Personal Attributes and Skills:
  • Outgoing, approachable and friendly demeanor; enjoy working with the public.
  • Must have strong organizational skills.
  • Excellent communication skills (written and verbal).
  • Ability to be self-directed and work with minimal supervision.
  • Positive and proactive approach to teamwork and working with others.
  • Trustworthy and able to handle confidential paperwork, data and information.
  • Excellent guest service skills, especially when resolving complaints in a positive manner.
  • Must be able to work in a fast paced and ever changing environment.
  • Professional dress and demeanor.
  • Flexible when it comes to the needs of the resort and the department.
 Education/Experience/Requirements: 
  • High school diploma required
  • Ability to communicate accurately and comfortable in the English language.
  • Knowledge of ResortSuite PMS (or other property management system) helpful.
  • Must possess a valid driver’s license and clean driving record 
About IntelliSource:
Our business - and our approach - is personal. 
IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.

We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.
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