Customer Support Representative

Location: Denver, CO
Date Posted: 04-05-2018
IntelliSource is seeking Customer Support Representatives for our Cybersecurity partner here in Denver. This Customer Support Representative position is a member of the Compliance Support team.  The ideal candidate will have a strong customer service background, understanding of networking, a strong desire to grow in Information Security, and an ability to investigate, understand, and explain technical aspects of compliance requirements to technical and non-technical individuals.  In addition to possessing technical knowledge, a Support Analyst interacts extensively with customers and partners using polite professional etiquette.
Support Analysts perform the following duties:
  • Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
  • Respond to needs and questions of customers concerning their compliance requirements
  • Take responsibility for customer satisfaction
  • Respond in a timely manner (within documented SLAs) to clients and internal colleagues
  • Document actions in tickets to effectively communicate information internally and to customers
  • Resolve problems independently; understand and follow escalation procedures
  • Fluent in Spanish in both reading and writing
  • Excellent customer service skills
  • Excellent analytical thinking and problem-solving skills
  • Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
  • Strong verbal (phone) and written (email) communication skills
  • Deadline and detail oriented
  • Highly motivated and team oriented
  • Knowledge of networking protocols, including TCP/IP, basic firewall, routers and access control devices
  • 2 or more years of information technology, security, or networking experience
  • U.S. citizenship required
  • English: Fluent
  • Certified in Security-related Industry, Vendor or Professional Certification
  • Some college education is preferred, but not required.
  • High school diploma or equivalent.
About IntelliSource:
Our business - and our approach - is personal.
        IntelliSource is a national business process outsourcing company providing Fortune 500 and fast-growth companies with people, processes and tools to manage critical, non-core business functions. From our foundation of staffing resources and through over 18 years building world-class solutions, IntelliSource is a trusted partner to its clients and associates, empowering businesses and the thousands we employ nationwide to realize their full potential.
    We are an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. This is a free service to you. We are an E-Verify Employer.

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