HelpDesk I - Computer Support Specialist

Location: Broomfield, CO, United States
Date Posted: 03-06-2019
Intellisource is looking for a Computer Support Specialist for our industrial equipment business partner’s new corporate office. This role will be a 3-6 month contract, with a possibility of joining the team full-time. The Computer Support Specialist will be responsible for providing first line support for PC-related problems by answering questions or resolving computer related problems in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems; installing new hardware and software and reviewing, monitoring and upgrading existing systems; determining user specifications for hardware and software, and training users on software and hardware needs.
 
Computer Support Specialist
  • Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.
  • Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems.
  • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.
  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Train users in the proper use of hardware and software as necessary.
  • Documents technical and non-technical solutions and processes
  • Creates and manages Active Directory computer accounts
  • Maintains IT equipment database
  • Performs SAP password resets
 Computer Support Specialist Education Requirements:
  • Associates Degree in Computer Science or related discipline preferred
  • 1-2 years of related experience Desktop Support role preferred
  • Comp TIA A+ Certification  preferred
  • Microsoft MCITP: Windows 7 Enterprise Desktop Support Technician Certification preferred
  • Microsoft Office Specialist (MOS) Certification preferred 


ABOUT INTELLISOURCE

Our business - and our approach - is personal

IntelliSource has 19 years of business process outsourcing experience – bringing innovative solutions through people, processes and technology to maximize Fortune 500 and fast-growth companies' operations and workforce management. IntelliSource has a proven track record as a trusted partner to its clients and associates - empowering businesses and people to reach their full potential.

IntelliSource is an equal opportunity employer.  No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status or any other status protected by law. IntelliSource is a free service to you. We are an E-Verify Employer.
 
 
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